tag:lonestartracking1.statuspage.io,2005:/historyLoneStar Tracking Status - Incident History2024-03-28T05:27:43ZLoneStar Trackingtag:lonestartracking1.statuspage.io,2005:Incident/157503692023-01-01T03:21:51Z2023-01-01T03:21:51ZDatabase problem<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>03:21</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>01:32</var> UTC</small><br><strong>Update</strong> - All issues have been resolved and the system is now operating normally</p><p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>23:57</var> UTC</small><br><strong>Identified</strong> - There is a temporary problem with the Database. Once resolved, there will be a slight delay in processing incoming data, but nothing will be lost.</p><p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>23:56</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>23:56</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:lonestartracking1.statuspage.io,2005:Incident/107682262022-08-05T18:00:36Z2022-08-05T18:00:36ZMovement Alerts Not Sending For Oyster2 and Oyster3 GPS Trackers<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Resolved</strong> - The issue has been identified and fixed. All movement alerts are now functioning correctly.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue with movement alerts. This appears to only be affecting the Digital Matter Oyster2 and Oyster3 devices. At this time, no movement alerts are being sent. Our engineers are looking into the issue now.</p>tag:lonestartracking1.statuspage.io,2005:Incident/104221482022-06-28T16:35:41Z2022-06-28T16:35:41ZSlow Speeds<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>16:35</var> UTC</small><br><strong>Resolved</strong> - Speed issues have been resolved</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>16:35</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>14:07</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing slow speeds on FleetONE. Our engineers are investigating...</p>tag:lonestartracking1.statuspage.io,2005:Incident/100230442022-05-18T23:15:56Z2022-05-18T23:15:56ZSlow speeds<p><small>May <var data-var='date'>18</var>, <var data-var='time'>23:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>20:49</var> UTC</small><br><strong>Update</strong> - We've managed to resolve the network issues in our data center. The platform and all services are now working properly. All device data has been processed and no data has been lost. Our team will continue to monitor the situation.<br />We thank you for your patience.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>19:39</var> UTC</small><br><strong>Investigating</strong> - Our tracking software is very slow to respond. Our engineers are looking into this now...</p>tag:lonestartracking1.statuspage.io,2005:Incident/103624402022-05-08T19:00:00Z2022-06-20T19:28:45ZOutgoing email are delayed or are failing<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Resolved</strong> - Our team has identified an issue with our outgoing email services. This issue is not affecting any device alerts (movement, geofence, low battery, etc). This appears to only be affecting emails related to subscription failures.</p>tag:lonestartracking1.statuspage.io,2005:Incident/97167452022-04-05T21:50:42Z2022-04-05T21:50:42ZTracking portal down<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>21:50</var> UTC</small><br><strong>Resolved</strong> - The database is back online and all systems are operating as normal.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>21:30</var> UTC</small><br><strong>Investigating</strong> - The tracking system is currently down. Our engineers are working on the problem.</p>tag:lonestartracking1.statuspage.io,2005:Incident/80467022021-09-21T19:37:07Z2021-09-21T19:37:07ZSim cards unable to create data session<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>19:37</var> UTC</small><br><strong>Resolved</strong> - AT&T has resolved the connectivity issue. All devices should be functioning normal now.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>16:21</var> UTC</small><br><strong>Monitoring</strong> - A fix has been applied. All devices should be resuming service. Our team will continue to monitor the situation.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:22</var> UTC</small><br><strong>Identified</strong> - A small number of our SIM cards are unable to send data via the AT&T network. This means that your GPS tracker may be unable to transmit location information to our servers. Our team is working with AT&T to resolve this issue. No ETA at the moment.</p>tag:lonestartracking1.statuspage.io,2005:Incident/70109482021-05-15T18:43:29Z2021-05-15T18:43:29ZiPhone App is missing from the App Store<p><small>May <var data-var='date'>15</var>, <var data-var='time'>18:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>18:34</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>18:14</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>18:14</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating why the iPhone app is missing from the app store. You can use our website to track your equipment until this is resolved. https://FleetONE.LoneStarTracking.com</p>tag:lonestartracking1.statuspage.io,2005:Incident/45982712020-07-13T22:23:36Z2020-07-13T22:23:36ZSIM card data service issue<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>22:23</var> UTC</small><br><strong>Resolved</strong> - The outage has been resolved and our wireless carrier has rerouted all of our SIM cards. All systems are now back to 100%</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Monitoring</strong> - Our cellular carrier is reporting that 100% of the SIM cards should be back online. Our engineers will continue to monitor the networks to confirm the issue has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>14:20</var> UTC</small><br><strong>Update</strong> - Our cellular data provider tells us that 50% of the units have now been repaired. They are continuing to work on this issue and we will continue to update you as they make progress.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>04:33</var> UTC</small><br><strong>Update</strong> - We are seeing some improvement after the cellular service degradation and are currently monitoring closely whilst liaising with the network engineers in charge of bringing up the network to normal traffic levels.<br /><br />Due to the scale of this outage and number of devices coming back online, this service restoration is currently gradual.<br /><br />Once again, my sincere apologies for the scale of this outage and also for the length of time it is taking to restore full service.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>02:14</var> UTC</small><br><strong>Identified</strong> - We are continuing to experience a major network outage with our cellular data provider.<br />LoneStar Tracking management is in constant contact with the engineers who are seeing a gradual improvement on their side. They are manually rerouting traffic as we speak with the aim of fully restoring services shortly.<br />Please rest assured that this has been and is being handled by our CEO and fully escalated to all channels with the network.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>21:15</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Investigating</strong> - We have detected an outage with our cellular carriers and are currently investigating the issue.</p>tag:lonestartracking1.statuspage.io,2005:Incident/43582692020-06-14T00:13:35Z2020-06-14T00:13:35ZDatabase Failure<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>00:13</var> UTC</small><br><strong>Resolved</strong> - All servers have been restored and systems are now operational.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:33</var> UTC</small><br><strong>Identified</strong> - A hardware failure in our database server has been identified. Our engineers are currently moving the data to a backup data center to restore service. Unknown ETA.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Investigating</strong> - We are experiencing a database failure which has taken down the entire PL Fleet Tracking system. Our engineers are currently working on the situation.</p>